If you’re a National Disability Insurance Scheme (NDIS) participant or provider, we’ve developed some Frequently Asked Questions (FAQs) directly related to the National Disability Insurance Agency's (NDIA) PACE computer system.
If you can't find the answer to your question here, visit the NDIS website for more FAQs here.
Last updated 22 May 2025
PACE is the NDIA’s computer system.
Once they’ve been recorded as a ‘my provider’, general providers, support coordinators, psychosocial recovery coaches, and plan managers can automatically see a participant’s contact details and the details of their nominee/s (if they have them).
Plan managers recorded as ‘my providers’ can also see if a participant has any self managed or Agency managed supports, and if funds are available.
Providers can see a participant’s plan if they have the appropriate consent from the participant or a nominee. With consent:
Only some providers need to be recorded (which is sometimes called ‘endorsed’) as ‘my providers’.
If a participant’s plan is on the PACE computer system, they or their nominee need to record ‘my providers’ if the participant uses:
To endorse a provider, participants need to let the NDIA, their Local Area Coordinator or Early Childhood Partner know they want to record a provider as ‘my provider’.
Once that’s done, the provider can receive payments from the participant’s NDIS funding.
If a provider is used for a short-term service or one-off purchase, a participant may decide not to record them as a ‘my provider’.
To make sure the right providers are recorded, participants need to provide the NDIA with each provider’s:
This information helps to avoid any confusion for providers with similar trading names.
Yes.
To record or endorse their chosen plan manager during a planning meeting, or as part of a plan reassessment, participants need to tell the NDIA, their Local Area Coordinator or Early Childhood Partner which plan manager they want to use.
Plan managers must be recorded on the participant’s plan.
Once a plan manager is recorded, the PACE computer system will automatically recognise them as a participant-endorsed provider.
There are four support types - Core, Capital, Capacity Building and Recurring that are used for the allocation of NDIS funding.
Six new support categories (in bold below) are available for inclusion in plans on the PACE computer system, and the names of some older support categories (in italics below) have been changed.
The table below shows the support types and categories in plans on the PACE computer system.
